The Syracuse Area Salvation Army is proud to be accredited by the Council on Accreditation (COA). COA partners with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards. COA is an international, independent, not-for-profit, child- and family-service and behavioral healthcare accrediting organization. It was founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Children and Families). Originally known as an accrediting body for family and children's agencies, COA currently accredits 38 different service areas and over 60 types of programs.
COA views accreditation as a catalyst for change that builds on an organization's strengths and helps it achieve better results in all areas. The accreditation process is designed to meet the needs of diverse organizations. An organization is evaluated against best-practice standards, which are developed using a consensus model with input from a wide range of service providers, funders, experts, policymakers and consumers.
The Syracuse Area Salvation Army was first accredited by COA in 1999 and has been reaccredited every four years. The most recent accreditation process took place in May-June of 2011 (see results) and will last until 2015. The process of accreditation is voluntary and one that requires the involvement of our staff, Advisory Board and clients. This has allowed all of our stakeholders to play a role in transforming our organizational culture.
The Salvation Army pursues COA accreditation because it helps us to continuously identify, implement and measure strengths and opportunities throughout our organization. It also helps to ensure that we are continuously improving our service delivery by providing best-practice standards to which we are held and have applied to all of our programs and operations.